Warranty Policy

WARRANTY POLICY OF MISATO VIETNAM CO., LTD

We are committed to protecting customers’ rights with a clear and transparent warranty policy. Below is detailed information regarding the warranty policy applicable to products purchased from the Company.

1. Warranty Conditions

Products will be eligible for warranty if they fully meet the following conditions:

• The product is still within the warranty period (30 days, 60 days, or a specific period depending on the product type).
• The defect is caused by the manufacturer.
• The product is not damaged due to improper use or external impacts (sharp objects, high temperatures, chemicals, etc.).
• Customers provide a purchase invoice or transaction information to verify the order.

2. Warranty Coverage

• Product quality defects.
• Products damaged under normal usage conditions.

3. Cases Not Covered by Warranty

• Products damaged due to user faults (strong impacts, improper use, incorrect storage, etc.).
• Products that are out of warranty.
• Promotional or complimentary products (unless otherwise agreed in advance).
• Products that have been modified or repaired by parties other than the Company.

4. Warranty Procedure

Contact the shop:

• Hotline: 0708 776 668
• Email: misatovietnam@gmail.com

Provide the following information:

• Purchase invoice or order number.
• Photos/videos of the product and the issue requiring warranty service.

Warranty confirmation:

• The Company will inspect and respond regarding the warranty request within 1–2 working days.

Send the product for warranty service:

• Customers send the product to the Company’s address.
• The Company will support shipping costs in cases where the defect is caused by the manufacturer.

Warranty completion:

• The Company will repair or replace the product depending on the specific case.
• Warranty processing time: 7–10 working days (excluding shipping time).

5. After-Warranty Support

If the product is not covered under warranty or the warranty period has expired, we still provide repair support (if possible) with preferential service fees for customers.

6. Warranty Contact Information

• Hotline: 0708 776 668
• Email: misatovietnam@gmail.com
• Warranty Address: II35, Street 14, Cong Ty 8 Residential Area, Area 2, Cai Rang Ward, Can Tho City, Vietnam

We are always striving to provide the best shopping experience and are ready to assist with any customer inquiries.

Sincerely thank you!